ChemCheck Support

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ChemCheck Support

Stay In Control

The Pentair Home line of smart connected products gives you command of your home's water -from anywhere, at any time. And now, through the Pentair Home App, the ChemCheck Water Quality Monitoring System lets you spend less time testing and more time resting. ChemCheck keeps you one step ahead of your water quality issues before they become a problem. Get informed, stay in control, and be confident your pool water is balanced, so all you need to do is jump in and get to splashin' and relaxin'.

Resources

FAQs

Brochures

Manuals

How often does my ChemCheck take a reading?: As long as your pump is running, your ChemCheck will take a reading every hour.

What does my ChemCheck measure?: ChemCheck measures Oxidation Reduction Potential (ORP) which is the effectiveness of your sanitizer pH and water temperature.

Can I get an instant reading whenever I would like?: The ChemCheck remains in a sleep state in order to conserve power and it wakes up regularly to take readings. Because it lives in this sleep state, a reading cannot be requested from the app. You can, however, press the blue button on the ChemCheck and it will wake it up and take a reading 5 minutes later.

Why do I have to wait 5 minutes after pressing the button for a reading?: ChemCheck measures your water with an electrical sensor. In order to take an accurate reading, the circuitry needs time to stabilize after waking up.

Why does my ChemCheck only take readings when my pump is running?: If your pump is not running, the water in the ChemCheck will be stagnant and will not be representative of your actual pool water.

Where can I install my ChemCheck?: Please reference the owner's manual for detailed installation guide and options.

Do I need an electrician to install my ChemCheck?: No. There are two options to power your ChemCheck. There is a plug in version that will plug into any 120V outlet available on your pool pad and there is a battery operated version that includes a rechargeable battery if there is not an available outlet.

Why does my ChemCheck pH reading differ from my water test?: ChemCheck uses an electrical pH sensor. This sensor is more accurate and less susceptible to errors than some other test methods. There are many variables that can cause errors in reading test strips or reagent tests.

Why doesn’t my ChemCheck tell me my free chlorine levels?: ChemCheck uses a probe that measures water parameters electrically, currently free chlorine can only be measured chemically. Instead, the ChemCheck measures ORP which is a direct measure of your water's ability to sanitize bacteria.

Why does my ChemCheck sanitizer reading differ from my water test?: ChemCheck uses ORP, which is a measure of the effectiveness of your sanitizer. Traditional test kits measure the amount of sanitizer in water, but not necessarily its effectiveness. Pentair recommends using traditional testing methods in conjunction with ChemCheck's constant monitoring to keep pool owners informed of the condition of their water.

Why is my ChemCheck telling me that there is no flow, even though my pump is on?: There is a blue plunger inside the clear jar on your ChemCheck. If this plunger is visible, while your pump is on, then there is not enough water flowing through your ChemCheck. This could be because the inline debris screen is clogged with debris or because your pump is not turned up high enough. Please refer to the instruction manual for more information.

Why do I need to wait 24 hours after installing my ChemCheck to calibrate and use it?: The probe needs time to acclimate and adjust to your pool water. If this is not done, the readings will be inaccurate.