IntelliConnect Help

Frequently Asked Questions

How many users can I have on one account?

You can have only one email address with an associated password on your account. Other persons in your household can use the same email address and password to access your account.

Does the Pentair Pro IntelliConnect work with my smart home system (Alexa, Google Home, etc)?

Your IntelliConnect is connected to the Pentair Home and Pentair Pro Apps, which are ready to accept additional Pentair Connected devices as they become available. However, at this time, Pentair Home and Pentair Pro are not integrated with a Smart Home Hub, or connected via voice with at home assistants like Alexa or Google Home.

Why does my system say Offline on the IntelliConnect Dashboard?

If your system is “Offline,” it means that your system has been disconnected from Wifi for over 60 minutes. This will not cause an interruption in your softened water cycle or the function of your system, but it could interrupt data flow to the Pentair Home and Pentair Pro Apps. Once Wifi connection has been restored, your Pentair Home or Pentair Pro App will automatically reconnect the IntelliConnect. 

Why do I get text messages but no email messages?

Your Notification settings are likely set to text but not email.  To confirm or change these settings, open your Pentair Pro app, go to Account and select Notifications. 

Why didn’t I receive an email after resetting my password?

•  Verify the e-mail that you have listed on the account.
• Check your junk or spam folder for the e-mail.
• Try to reset the password again.

Can I select a different water specialty professional for remote monitoring? 

Yes, you can choose to revoke access and request a new water treatment professional to assist with remote troubleshooting, monitoring and service. Only one selected professional can monitor a IntelliConnect at one time.

What measures are in place to secure my data?

First and foremost, in order to protect your account, we have built our sign up process to be simple but secure with mandatory email verification as well as mandatory strong password requirement. Also, any account changes, such as password reset, require confirmation codes that are sent to the user’s verified email. In addition to such user account level security measures, Pentair has structured the backend architecture to identify security threats and limit exposure.